Hedra Solutions - Privacy Policy


1. Introduction
At Hedra Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our laptop repair services.

2. Information We Collect
When you use our services, we may collect the following information:

Personal details such as your name, phone number, and email address.
Laptop details like model, serial number, and repair history.
Any other information you provide to us directly related to the repair services.
3. Use of Information
We use the information we collect for the following purposes:

To contact you regarding your laptop repair or service request.
To provide you with the requested services and support.
To improve our services and customer experience.
4. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet or electronic storage is 100% secure.

5. Sharing Your Information
We do not share or sell your personal information to third parties, except as necessary to fulfill your repair request or if required by law.

6. Data Retention
We retain your personal information for as long as necessary to provide our services or as required by law.

7. Your Rights
You have the right to request access to the personal information we hold about you and to correct or update it. To do so, please contact us using the details below.

8. Contact Us
If you have any questions or concerns about your privacy or this policy, feel free to contact us:

Phone: 0774580500 / 0112075314
Location: 701/20A Main Street, Athurugiriya, Colombo 10150
 
This privacy policy is simple and straightforward. You can adapt it further if needed based on any specific practices you have for handling customer data.

Frequently Asked Questions

The most common questions about how our works.

How does it work?

Customer visits the repair center website. Fills a form with laptop issue, preferred details and contact details.

Repair Tracking !

Customer can use the tracking ID to track Box to see repair progress :), also get estimated delivery time with SMS or email updates.

Services we provide with

We have been into the business and our clients cherish us for the promising that we convey them.

  • We take care your data privacy
  • We provide professional solutions
  • Expert and qualified technician
  • Professional repairing centers
  • Trusted and reliable repairing
  • Best quality hardware parts for replacements

Excellent services

We promise to provide excellent repair services with multiple bands and the devices.

Expert technical team

We have well trained and professional experts with relevant experience to fix the issues of your device.

Track repair status

Track the repairing status of your device with complete details at any time and from any place or even from your home.

Notifications

When a technicians the repair status, the customer will be notified by an email & an SMS.